Making a Purchase
Browse through our store and add any products you wish to buy to the shopping cart. When you have finished your shopping you may view your choices by clicking the cart icon at the top of the page, alternatively you may proceed directly to the payment page by clicking the ‘Checkout’ button. You will then be required to provide us with a few details that are needed to process your order.
Viewing Orders
To view your orders, please refer to "My Account" page, where you will also be able to update your account Information. The "My Account" tab can be found at the top of the web page.
When you receive our order confirmation, this confirms only that we have received your order and not that a contract exists between us. Acceptance of your order is confirmed and a contract exists between us when we send you an invoice. This is to protect us in case we have made a pricing error, or we are unable to supply a product for any reason. The price of the Goods shall be the price quoted on the website on the date of acceptance of the order by us. If we find a pricing error on our website we will inform you as soon as possible and give you the opportunity, if you wish, of reconfirming your order at the correct price or cancelling it. If you cancel and you have paid for the Goods, you will be given a full refund. For the avoidance of doubt, we are neither bound nor liable in any way to provide Goods to you on the basis of any pricing error (obvious or otherwise) found or posted on our website.
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system. However, although we aim to keep the website as up to date as possible, we do not warrant that product descriptions, colours or other content available on the website are accurate, complete, reliable, current or error-free. We try to include as much information as we feel necessary for you to make an informed choice. The colours on your screen and any product descriptions should be used for guidance only.
Please note that due to the products being made of natural ingredients and components, slight variations may occur in actual Goods.
Risk of Damage or Loss and Ownership of Goods
The risk shall pass to you on delivery or, if you fail to take delivery of the Goods, at the time when the Goods are delivered (or delivery is attempted) to you in accordance with your instructions.
Title of the Goods shall pass to you upon delivery of the Goods and on our receipt of full payment. Legal ownership of the Goods will immediately revert to us if we refund any such payment to you or if the Goods are returned in accordance with any cancellation, refund, return or exchange policy as posted on this website.
You should inspect the Goods when you receive them for damage. You should refuse to accept delivery of goods which are severely damaged and the courier will return the package to us.
If the damage is minor you should sign for the delivery clearly indicating that the goods are damaged and take a photograph of the package showing the damage. Please contact us within 24 hours of delivery/attempted delivery to inform us of the problem.
Items lost in the post
We send out hundreds of orders a week and it is very rare than Royal Mail or our couriers lose the parcel. However from time to time unfortunately this does happen. As a rule parcels are not considered lost until after 14 working days. We are not able to process a claim for the parcel until 14 working days have passed from the time of us sending the goods. Once the 14 days have passed we will then process a claim as quickly as possible, however please note the claims process can take several weeks.
We do not wait for the compensation to come to us before we refund you or resend the goods but we do have to wait for confirmation that the claim has been accepted.
Please understand that in this situation it is not us that have lost the goods and it is frustrating for us also.